Refund Policy

This Refund Policy explains how refunds work for Let's Go Do! Premium subscriptions and any paid features offered through our platform. By subscribing to Premium or making a purchase, you agree to the terms of this policy.

Let's Go Do! Premium is billed on a recurring monthly basis through your platform's payment provider (e.g., Stripe, Google Play, or Apple App Store). Your subscription automatically renews unless you cancel it before the next billing date. You can manage or cancel your subscription at any time from your account settings or directly through the app store where you subscribed.

We generally do not provide full or partial refunds for unused subscription periods once a billing cycle has begun. However, you may be eligible for a refund in the following situations:

• You were incorrectly charged due to a billing error or duplicate payment.
• You did not receive the Premium features you paid for due to a technical issue we could not resolve within a reasonable time.
• Your account was suspended or terminated by us for a reason not caused by a violation of our Terms of Service.
• You cancel within the applicable cooling-off period required by the law of your country or region.

To request a refund, contact us at support@letsgododate.com within 14 days of the charge. Include the email address associated with your account, the date of the charge, and the reason for your request. We aim to review refund requests within 5 to 10 business days.

If you subscribed through the Google Play Store or Apple App Store, you may also request a refund directly through that platform. Platform refund policies are set by Google and Apple and may differ from ours. We recommend starting with the platform where the purchase was made.

Refunds are not provided in the following cases:

• You changed your mind after using Premium features during the billing period.
• You forgot to cancel before the renewal date.
• Your account was terminated due to a violation of our Terms of Service, Community Guidelines, or Child Safety Standards.
• The request is made outside the eligible refund window.

If you initiate a chargeback or payment dispute before contacting us, we may suspend your account until the dispute is resolved. We encourage users to reach out to our support team first so we can address concerns quickly.

We may update this Refund Policy from time to time. Changes take effect when posted on this page, and the updated date will be shown at the top. Continued use of Let's Go Do! after changes means you accept the revised policy.

For refund questions or billing support, email us at support@letsgododate.com.